Cancellation Policy

3 Tex Smith Lane, Queenstown Airport
Queenstown 9300, New Zealand

If for any reason your travel plans change, and you are not going to be able to fly with us on the day booked, please be sure to contact us.

The following cancellation policy applies to all Air Milford bookings:

  • For flights cancelled more than 48 hours prior to the departure time, there will be no charge.
  • For flights cancelled between 24 hours and 48 hours prior to departure time we reserve the right to charge a 10% booking fee.
  • For flights cancelled within 24 hours prior to departure time, or in the case of a ‘no show’, you will be charged the full cost of the flight.
  • Air Milford reserves the right to apply discretion in special circumstances.
  • Cancelled flights on our behalf (due to weather etc.) will incur no charge.